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Archive for March, 2009

Keep in touch

Wednesday, March 25th, 2009

A few hours after we left last week’s CoH gathering in St. Louis, one of the participants e-mailed this reflection from Union Station: “We had an amazing time together. It stripped the plaque off my nerve endings.” What a great description of what happens when we come together.

“The evolution of a complex nervous system,” notes Wikipedia, “makes it possible for…complex social interactions…transmission of culture, and many other outcomes of human society.” When the connections are working, we thrive. But when these connections are disrupted, as through trauma or prolonged social isolation, we suffer.

“Humans have a need to be affirmed up close and personal…a need for a wider circle of friends and family…a need to feel that we belong to a larger group,” says University of Chicago neuroscientist John Cacioppo, coauthor of Loneliness: Human Nature and the Need for Social Connection. And when we don’t experience these connections? “Loneliness shows up in measurements of stress hormones, immune function, and cardiovascular function. Lonely adults consume more alcohol and get less exercise…their diet is higher in fat, their sleep is less efficient, and they report more daytime fatigue. Loneliness also disrupts the regulation of cellular processes deep within the body, predisposing us to premature aging.”

Coming together to consider the health of the community is healthy community. As shared in the e-mail from Union Station, “This city is just surging through me right now, like one those trains that roared into this station so many years ago. Nothing could be better! Thank you, thank you, thank you.”

Out there starts in here

Tuesday, March 24th, 2009

So much discussion of “what’s wrong” and “how to fix it” points away from us, as though the problem and the solution are out there… I’ve been reading Robert Pirsig’s Zen and the Art of Motorcycle Maintenance, and came across this passage the other night:

“So the thing to do when working on a motorcycle, as in any other task, is to cultivate the peace of mind which does not separate one’s self from one’s surroundings. When that is done successfully then everything else follows naturally. Peace of mind produces right values, right values produce right thoughts. Right thoughts produce right actions and right actions produce work which will be a material reflection for others to see of the serenity at the center of it all…

“I think that if we are going to reform the world, and make it a better place to live in, the way to do it is not with talk about relationships of a political nature, which are inevitably dualistic, full of subjects and objects and their relationship to one another; or with programs full of things for other people to do. I think that kind of approach starts at the end and presumes the end is the beginning. Programs of a political nature are important end products of social quality that can be effective only if the underlying structure of social values is right. The social values are right only if the individual values are right. The place to improve the world is first in one’s own heart and head and hands, and then work outward from there. Other people can talk about how to expand the destiny of mankind. I just want to talk about how to fix a motorcycle. I think that what I have to say has more lasting value.”

Grassroots Transparency

Thursday, March 19th, 2009

I’ve been on the road a lot the last couple of weeks and on my travels I came across a newspaper article  about Dr. Leslie Ramirez and the creation of the Website www.Leslieslist.org. Apparently Leslie’s mother had recently become unemployed and was considering cancelling a mammogram due to lack of insurance. Leslie insisted that she keep the appointment and assisted her mother in finding the location with the lowest cost f0r the test. From there, Leslie’s List was born with the unpaid help of Leslie and some of her friends. The list helps people in the Chicago area compare costs for treatments, office visits and pharmaceuticals.

What I find interesting is that for all of the talk the last couple of years both in the health care industry and government about the need for greater transparency, here are a few folks who are doing something about it. It’s not fancy. They pick-up the phone and call around the city looking for pricing information. And there are plenty of disclaimers on the site about the accuracy of the information. That said, however, it is a quick and easy tool to get cost information out in the open, which is an important consideration for many people when it comes to health care decisons.

Leslie’s List also demonstrates to me what I think I have been believing all along. Real and sustainable change will be achieved through the actions of individuals deciding to take action versus some sort of legislated initiative.  So while folks gather in Washington, D.C., to talk about “solving the health care crisis,” Leslie and her team are taking action and bringing basic, important information to others in their community. We’ll see how it goes.

–Dave

Lifting the veil

Wednesday, March 11th, 2009

Health care reform recommendations, core tenets and “solutions” abound from every stakeholder group (a Google search returns more than 20 million references). Here’s one that’s worth a closer look.

Robert Wood Johnson Foundation (RWJF) lists six elements for comprehensive reform:

  1. Cover the uninsured.
  2. Improve the quality, value and equality of health care.
  3. Bring down spending.
  4. Prevent disease and promote healthier lifestyles.
  5. Strengthen public health’s capacity to protect our health.
  6. Address the social determinants of health.

Simple, optimistic and evidence-driven. And, unlike so many proposals that go after the symptoms of cost and coverage, RWJF’s blueprint recognizes that our health is connected to a broader, complex and interdependent system of forces that go beyond medical care.

The veil has been lifted on “the true causes and real cures,” says Risa Lavizzo-Mourey, M.D., in her President’s Message from the 2008 RWJF Annual Report. “Not knowing is no longer an excuse for inaction” to address “the full continuum of interconnected factors” linked to health and health care.

The “problems are too intricately interwoven to compartmentalize,” she notes. So, where to start?

Like most reform proposals, RWJF’s begins with health insurance coverage for all. We must get underneath the “chronic social and political malfunction that the economic meltdown compounds daily,” writes Dr. Lavizzo-Mourey. This is triage for what the Institute of Medicine estimated in 2004 to be nearly three American deaths every hour linked to lack of insurance.

Examining and redirecting spending also tops RWJF’s list: “The ‘value gap’ between what we spend on care and what we get in return is a fundamental cause of America’s joined health care and economic crises.”

For instance, while almost 95 cents of every health care dollar is spent treating those who are already sick, only about 2 cents goes to prevent illness. One study found that a $10 per person annual investment in community-based prevention over five years could produce 5 percent reductions in type 2 diabetes, high blood pressure, heart and kidney disease, and stroke — with an estimated ROI of $5.60 for every dollar invested.

Another study showed that for each 10 percent increase in public health spending, mortality rates fall as much as 6.9 percent. In one example, health policy experts calculate that it would cost eight times as much to achieve the same outcome through medical care than it would through public health investment.

The biggest difference in RWJF’s proposal is the inclusion of non-clinical social forces affecting health, which, Dr. Lavizzo-Mourey admits, call for heavy lifting over the long haul: “Where we live and work, buy groceries, go to school, who we know, what we earn all shape our behavior and health. It will take a lifetime to make a difference, but it must be done in our lifetime.”

In her January 27, 2009, testimony before the U.S. Senate Committee on Health, Education, Labor and Pensions, Dr. Lavizzo-Mourey urged Congress to address the social determinants of health in this year’s reform plans. She draws on compelling evidence and powerful models for change across schools, neighborhoods, and the workplace — “the places where health really happens.”

“The hardiest tests of our national character come when we are called upon to…confront truly ‘tipping point’ menaces to health, security and well-being,” she concludes in her annual report letter. “What has changed is that now we know what to do and how to do it. There is no responsible reason for not acting.”

Coming together, and staying together

Friday, March 6th, 2009

Watching the closing session of yesterday’s White House Health Care Summit was a heartening experience. President Obama, looking more like a facilitator than the boss, acknowledged the broad participation by reading comments from the breakout sessions, and then giving space to a few powerful stakeholder voices in the room.

 

The President’s (near perfect) restraint from responding, countering or redirecting the comments is noteworthy, especially considering he was “surrounded by men and women who made their careers killing health-care reform,” as described in today’s Washington Post.

 

Even more amazing were the voices. Representative Jo Ann Emerson (R-Missouri), who noted that many of her constituents are unable to afford care, said: “For us to be able to get together, all stakeholders…is critical, and I hope that all of us will be willing to take a fresh look.” Karen Ignani of America’s Health Insurance Plans (AHIP) pledged: “You have our commitment to play, to contribute and to help pass health-care reform this year.” And this from a participant calling for the elimination of racial and ethnic health disparities: “You have created a network among us that we didn’t even know exists. We are more alike than we are different.”

 

The energy in the room was beyond intellectual engagement. While it’s possible there were some instances of merely playing nice, or even malicious compliance, the overriding spirit of coming together created “a tone, a culture, a feeling” of something much grander, noted Senator Max Baucus (D-Montana), Finance Committee Chairman, who also offered one of several touching tributes to Senator Edward Kennedy (D-Mass.).

 

All in all, a great start. Granted, the summit was all about health care, and of course we would like to have seen more – or at least some – of the discussion dedicated to broader changes that will keep people out of the care system in the first place. And we will, as we – all of us, together – continue to turn collective awareness and action toward building healthier places to live and work. There are many opportunities for this voice to be heard as the White House conducts follow-up sessions, and through grassroots activities like town halls and channels such as healthreform.gov.

 

What happens now that the stakeholders have left the room? Senator Robert Bennett (R-Utah) advised that those who came together will need to “join hands and jump off the cliff together” – acknowledging an earlier comment by Senator Sheldon Whitehouse (D-Rhode Island), who said we’re past the “Harry and Louise” moment; we’re at the “Thelma and Louise” moment.

 

As we ask after each of our Communities of Health gatherings, how do we make sure the spirit, the energy and belief do not dissipate? How can we help each other uphold our commitments to thinking and learning and acting together? What will it take to make this moment of coming together an ongoing experience of staying together?

Reconsidering what we value

Wednesday, March 4th, 2009

Rescuing profits from politics seems like a luxury compared to the real crisis facing health insurers. Looming much larger is a question of value — as in, remind us again why we need you at all.

 

The industry’s challenge, analysts say in Sunday’s The New York Times (”Health Insurers, Poised for Round 2“), is to prove it is “more than a middleman.” To do so, health insurers will need to reconsider their purpose, their essential value, and re-connect in fundamentally new ways with a growing chorus of voices finding it all too easy to imagine a world without them.

 

”The health plans are going into a very dangerous time because many of them have destroyed the perception of value they were trying to create,” says one analyst.

 

While insurers “say they are innovating,” corporate customers have become increasingly critical, saying “the industry is not helping to provide care that is more cost-effective in helping their workers live longer and more productive lives.”

 

Why the disconnect? Maybe it’s a matter of framing (see March 1 blog post).

 

Aetna, which is profiled in the story, says it’s betting on innovation that will make a “profound impact” on the existing delivery system. I haven’t read the company’s purported 2,000-page strategic plan, but according to the Times this focuses on patient informatics to better manage care through a more complete understanding of a person’s clinical conditions and treatments.

 

UnitedHealth Group, the other insurer profiled, is going the route of diversification, buying and morphing into as many health care businesses as it can.

 

Seems to me that both of these responses play within the existing system and within the existing set of assumptions about value. Probably good examples of what IBM’s Dr. Paul Grundy means when he says that insurers “don’t have a clue about providing what we really want to buy.”

 

So, what do we really want? A better system of care? Better health?

 

What if health plans began looking more deeply at the root causes of health? What if this became a collaborative process? What new roles might emerge? And in what ways might we begin to see that we need each other when we come together to reconsider what we most value?

Tales from Seat 9F

Tuesday, March 3rd, 2009

….Another amazing day. It started at 4:45AM as we had to head south to Savannah for what has been the 8th trip in 4 days (more on that later), but a simple 1 + hour drive through the SC and Georgia “low country.”

People are stranded everywhere…small airports, large airports. I know you all are filled in up in CT, even snow in Atlanta, Charlotte and Charleston. Pat and I walked our beach an hour south on Saturday, 72 degrees, down 5 from the day before (her 50th birthday).

People are so angry, tired, frustrated…the market is under 7000, their home values an average 21% under a year ago, pension funds drying up, and no flights or hotels.

The flight attendant just crushed by and after maybe 200 flights a year, CRASHED the overheads down as if to scream “And you think YOUR day sucks!” (As if she runs the airline from her flight pin.)

The woman in the seat next to me just made it as well. She has a sick mom (assume 80’s). She is on the phone with a social worker, and her hands temble as if she has altzheimers (early).

The boss wrote back as you know, and did as well on other “business” items. All messages were clear: “I concur. So you all figure out how to make it work.” Meaning, I like the fact Gary gets us to the goal line, but not sure who calls the next play, but I’m with you as long as it works. So, I remain confused.

The others, silent. Puppets in a rather amazing dance. (How did I go from my neighbor to work?)

Well, doors will now close. I’m bushed and it is 10AM East. Last check, 30+ emails mostly from sales wanting to know if I will call an account ( a national account, hospital system) and tell them the key for engaging nurses in a healthy dialog.

Maybe I missed it as a Christian. Maybe I am in Hell. Except I’m going home and I love my wife who I left behind. And I have you two. So, maybe this IS heaven?

A Bold New Direction or Too Much Government?

Sunday, March 1st, 2009

There’s an interesting national debate right now between the Obama administration and congressional Republicans over the White House’s budget. It’s a variation of an old debate and is interesting to me not for the details of the opposing positions but for the way those details are being framed. The outcome of this debate could have a significant impact on whether the cultural winds blow in a favorable or unfavorable direction for bold initiatives like Communities of Health.

The administration – as exemplified by the President’s speech on Saturday – is framing its position as a response to the overwhelming Democratic victory in November. They say they were not elected to do small things, to nibble around the edges of the status quo. The President is saying he is moving the country in a bold new direction. (It might matter less the details of that new direction, because the issues toward which these details are directed are complex beyond the ken of average Americans. The hope here is that normal Americans will be positively moved by the “bold new direction” framing.)

The Republicans are framing the debate negatively – their position is that the Democrats are practicing the same old tax and spend policies they say threaten the fabric of American Society. In fact, Rush Limbaugh in a speech to the Conservative Political Action Conference Saturday went so far as to say Democratic-led welfare policies have caused the destruction of the black family in America.

As the near future unfolds it will be interesting to watch how the American public is drawn between these two positions. Are we, or enough of us to carry the day, going to follow the President’s lead into a bold new direction for our country or are we going to reject it as a fundamental intrusion into and control of our individual lives, and thereby a violation of our fundamental principles and values?

Because Communities of Health relies on a similarly bold reframing of health care – from a focus on medical interventions on individuals to community interventions on populations – the degree to which the President’s “bold new direction” framing is embraced might predict the fate of the Communities of Health reframing of health.